Much easier to get the courts to keep cancelling a complex operation rather than trying not to make customers want to cancel.

Why do people keep doing business with companies that treat you like crap?

Their court filing:

"The Final Rule calls these "negative option" contracts [...] and deems them all to be deceptive unless they comply with [...] regulations of truthful company representative communications with customers [...]"

Cable companies know we can read this, right?

We canceled Spectrum cable internet the other day and the 15 minute customer retention babble was excruciating. When they finally ground through every line of the retention/upsell script, they then agreed to cancel. Garbage behavior.

Years ago I wanted to change my cell phone. Provider told me they will not sell me the phone and I have to pay over 24 months. I said no, you are allowed to buy the phone outright. They disagreed and I told them I can go to their competitor. They told me I would get told the same thing. They didn't know I checked before going to them and I COULD buy the phone. End result, I went to their competitor, bought the phone, and went with their plan that ended up costing half of what I was paying. I have stayed with them so far as they are treating me as a valuable customer!

The companies want to make it easy for you to enter into a plan, but make it so damned difficult to allow you leave that you end up giving up and living with crap.

Hopefully this will go through and the cable (and telcos) companies will have to keep their customers happy as they can easily and quickly go to another company willing to serve them.

The problem here is the 5th circuit is crooked as hell.

This is why this case is being brought there.

Expect them to take the cable companies side.

The FIRST thing that came to mind when I heard about this rule is WE CAN FINALLY cancel cable or cable options online. It's such a scam that they make you jump through hoops to cancel, and try to upsale you or scare you with increased costs.

You can easily add service online, just not cancel service.

It should be easier.

This is long overdue.

#TranslatedFromTheRepublican

"The corporations that funded Jan 6 like AT&T want to turn captive consumers into captive citizens.

Restrictions on competition is how the GOP accomplishes that."
newrepublic.com/article/160800…

newrepublic.com/article/159755…

reuters.com/investigates/speci…

motherjones.com/politics/2024/…

thehill.com/business-a-lobbyin…

texastribune.org/2022/10/26/at…

AT&T cheats business partners, they cheat voters.
theintercept.com/2021/04/20/at…

taftlaw.com/news-events/law-bu…

ajamie.com/press/att-owes-9-3m…

AT&T, Valero donate to election deniers in midterms

AT&T and Valero were among a handful of political action committees that donated to candidates this cycle who have denied the legitimacy of the 2020 election results.

^{Stephen Neukam (The Texas Tribune)}