If you are the tech-savvy person within your family or friends group 
:
Never ever shame someone for coming to you for advice after being the victim of a scam, malware, or for using an unsecure product.
If you do this,
they might never come back to you later. They might just feel so ashamed they will just stay alone with their tech problems.
Instead, always tell them:
1. It was a good idea to come to you with this. Be empathetic with them 💚
2. Give them advice on how to minimize the damage now. Actionable advice 🚑
3. Help them harden their security for now and for the future. Recommend better products to them. But be careful not to overwhelm them with advice. One step at the time 🔒
4. Talk to them with respect and empathy. Tell them how the people who abused their trust are horrible and anyone can fall for the right scam. Remind them there are things to do to reduce the risks of being victimized again in the future, and help them slowly implementing these 💪
5. Be thankful they trusted you with this. It means they think highly of you 🥰