The push into online services across state depts. may decrease costs, and may even expand scope in some instances, but for those who either have difficulty with on-line interactions or have rubbish broadband connections (or none at all), the services are becoming harder to access, despite them being the key group that needs them.

A presumption that an online solution expanded accessibility is naive & misunderstands many people's position & needs.

#politics #inequality
bbc.co.uk/news/articles/c33827…

Vulnerable people missing out on benefits due to online tool, charity claims

Benefits calculators can leave some people confused and in a dire financial state, say campaigners.

^{Kevin Peachey (BBC News)}

oxfam.org/en/research/resistin…

"two deeply concerning trends of growing #authoritarianism and
rising #inequality are not separate problems. They are not distinct dilemmas. They instead deeply entwined, as governments across the world side with the powerful, not the people, and choose repression, not
redistribution."

Resisting the Rule of the Rich | Oxfam International

^{Oxfam International}